Shopee settles completed orders every week and pays out to the Shopee Seller Wallet or Payoneer linked to each shop. BATI CIS matches each market's Shopee settlement to sales by order and product, books fees as cost items and returns and refunds as adjustments, and continues through month-end close and ERP journal entries.
The Shopee notices behind these points are listed at the bottom of this page.
Funds are released when the buyer confirms receipt or when the Shopee Guarantee period (actual delivery date plus the buyer confirmation period) ends. The confirmation period is 1–15 days depending on market and seller tier, so orders sold the same day can settle in different weeks.
Commission, transaction (cross-border payment) and service fees (coins cashback, free shipping programs and others), plus a Traffic Growth Fee of 2% of sales in SG, MY, VN and TH, are deducted before payout, and a withdrawal fee applies when you take the money out. Rates differ by market and changed several times in 2026 alone.
Before release the expected amount keeps changing; returns and refunds after release come in as Adjustment lines. A negative balance is deducted from the settlement of another shop under the same business.
Each market, such as Taiwan, Singapore or Malaysia, has its own shop and settlement. Settlement to Payoneer is in USD except Indonesia, so the local selling price, the USD settlement and the won you withdraw all differ.
Shopee data is organized in the same format as other channels and 3PL shipment data, and goes into reconciliation and month-end close together with them.
Shopee orders, settlements and returns are collected per market and organized in the same format as other channels.
Settlement amounts are matched to sales by order and product.
Commission, transaction and service fees are split into cost items, and return and refund adjustments are applied to the sales they belong to.
Fees and net sales by market and product become journal entries in the format your ERP expects.
Matched settlements go straight to entries; only these three stay on the review list.
Sold, but not completed yet or not past the settlement week. Their amount is reviewed separately at close.
Items that only show under Adjustment in the Income Statement, such as another shop's negative balance being deducted. Check which shop and period they belong to.
The same order, settled for a different amount than expected. Check partial refunds, vouchers and fee changes.
Commission rose in SG, MY, PH, VN, TH and TW on February 1 (for orders created after that date; FBS only in MY, SLS only in VN); a 2% Traffic Growth Fee started on March 17 (SG, MY, VN; TH in April; BR announced for October); and on June 1 a pre-order service fee (SG 3%, MY 2.16%) and an SG campaign-period Spike Days Fee (1%) were added while TH and VN commission and service fees rose (Shopee Korea notices). If a spreadsheet calculates fees with fixed rates, split the rates by order creation date.
A K-beauty brand selling on global channels such as Amazon, Shopee and TikTok Shop. Results vary by setup.
Orders completed in the same Monday-to-Sunday week are grouped into a weekly settlement, and the expected transfer date is within 7 business days of the last day of that cycle (Shopee Korea). Holidays in the market or in the US, Hong Kong or Singapore can delay it. The earlier biweekly schedule changed to weekly. Shops run under SIP (A-shops) may settle weekly or every two weeks.
In Seller Centre, Finance › My Income › Income Details, click Export to download the income report; payout-level summaries are in Income Statement. Income Statements are kept for the last 18 months, and one payout can have several files. The Open Platform API returns the same data.
Each shop must connect either Shopee Seller Wallet or Payoneer to receive payouts. Seller Wallet has no minimum withdrawal and a maximum fee of 0.8%; Payoneer charges 1.2% on withdrawal (0.9% when you sign up through Shopee Korea).
Settlement from Shopee to Payoneer is in USD except Indonesia (Singapore since July 2024, Vietnam since June 2023). Withdrawing to a KRW account uses the rate of an external banking partner, which can differ from the day's rate.
Before release the expected amount changes; after release it comes in as an Adjustment. Commission and service fees are waived only for the refunded part, and the transaction fee is waived for physical returns or parcels not received. The Traffic Growth Fee is not refunded once an order is completed. A negative balance is deducted from another shop's settlement under the same business.
Each market's settlement is matched to sales by order and product, fees are split into cost items, and return and refund adjustments are applied to the sales they belong to. Matched records go to entries, and finance reviews only the differences that remain.
Checked November 7, 2026
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